Citigroup has relocated nearly 1,000 technology roles to its Indian Global Capability Centres (GCCs) following substantial employee cuts in China. This move is one part of the bank's overall global reorganisation plan to consolidate and increase efficiency.
The shift occurred over a period of months, with most jobs now located in strategic Indian cities, including Bengaluru, Chennai, Pune, and Mumbai. Although Citigroup has made no public statement on the move, sources close to the situation confirmed the development.
In June 2025, Citigroup announced that it would eliminate approximately 3,500 Chinese technology jobs as part of its global effort to simplify. The layoffs were also part of a larger strategy to reduce costs and streamline operations.
The move to shift a large number of these jobs to India is a testament to India's increasing role in the global technology outsourcing market.
Currently, India is a significant hub for tech-related outsourcing, with the GCCs serving as support centers for the worldwide operations of top companies. The low-cost labor and solutions in India, combined with its good infrastructure, make it an ideal choice for firms looking to relocate secondary operations.
According to an Ernst & Young report, the GCC market has evolved into a $64 billion industry, underscoring India's importance in the global outsourcing platform.
Citigroup has approximately 33,000 employees in India, with the majority working in the bank's support centers located across various cities. The recent shift of technology jobs further cements India's role as an indispensable part of Citigroup's international operations.
The bank's investment in Indian human resources reflects the commitment to tapping the country's talent pool to boost innovation and efficiency.
The relocation of technology jobs to India fits a larger pattern among international banks and corporations to merge operations in low-cost areas. Increased labor costs in developed economies and technological advancements have prompted firms to reassess their operational strategies.
India's competitive strengths continue to attract multinational corporations to maintain operations in the country, enabling them to stay ahead in the global marketplace.
The relocation of 1,000 technology jobs to India will be beneficial to the local job market, especially in the cities that are hosting Citigroup's GCCs. The influx of high-skilled positions may trigger high demand for technology professionals and related services, thus driving economic growth and employment in those areas.
Citigroup's move to outsource technology jobs to India highlights the nation's growing importance in the global commercial landscape.
As businesses continue to seek practical and affordable options, India's status as a hub for technology outsourcing is expected to expand, offering new opportunities for businesses and professionals alike.