Dai-ichi Life Partners with Capgemini to Launch Global Digital Centre in India
Dai-ichi Life and Capgemini Launch Global Digital Transformation Center in India
Japanese insurance company Dai-ichi Life Holdings has formed a strategic partnership with Capgemini to establish a global digital transformation centre in India. This alliance will enable the group to accelerate its global digitalization program and enhance its operations through technology. The new Global Capability Center (GCC) will leverage India's extensive talent pool to support the insurer in executing its technology and digital innovation strategies.
Internal Capabilities: Dai-ichi Life will develop internal capacities in several critical functions, including artificial intelligence, software development, data analytics, infrastructure modernization, and cybersecurity.
Establishing this GCC will allow the group to expand its digitalization and technological presence in the leading global markets. The technology ecosystem and talent pool have made India a perfect destination for international companies setting up strategic technology centers.
Capgemini to Support Build-Operate-Transfer Model
Capgemini will assist in establishing the GCC on a Build-Operate-Transfer (BOT) basis. Under this model, Capgemini will initially set up and run the centre whilst training internal groups. In the long term, Dai-ichi Life will take over operations, gaining direct control over its digital capabilities. Japan, the United States, and Australia are the initial areas of focus of the collaboration. GCC will cater to these areas and potentially serve other markets worldwide as the business demands and expansion requirements arise.
Dai-ichi Life Group President and CEO Tetsuya Kikuta stated that the model is designed to enable the company to achieve its long-term goal of developing differentiated, in-house technological capabilities. The strategy involves enhancing its base in cybersecurity, AI, and data infrastructure.
Enhancing Customer Experience Through Technology
The partnership will also improve the customer experience within Dai-ichi Life's global operations. The general outcome of the new technologies and data optimization application will assist the company in simplifying its operations and offering more competent, protective, and prompt services.
In the collaboration, Capgemini will contribute by designing digital solutions aimed at automation, resilience, and customer-centric innovation. The objectives of both organizations are similar: to achieve business outcome alignment through digitally performing tools and platforms co-developed by the organizations.
This is highlighted by Aiman Ezzat, the CEO of Capgemini, who noted that technology is a key element of customer engagement in this modern era. The partnership with Dai-ichi Life is based on the shared belief that digitalization is one way to elevate customer service to a new level and align with customers' modern needs. This trend highlights the fact that India is becoming a hub for global technology operations, where major digital transformation initiatives of international corporations can be realized.